I mentioned earlier that I currently am camera-less, and have been since Vignola, which was quite early in my trip. I had used my camera one day to take some photos of the countryside where I was walking, and everything was fine. Later that same day I turned it on to take a photo with a friend, and the lens wouldn't extend properly. I continually got a message to turn it off and on again, and nothing I tried would make it work again. I kept my eyes peeled for camera shops, but I was in the desert of small-town Italy and camera shops were water. Not even Perugia had one.
When I got to Milano and moved to my apartment, one of the first things I did was find out where to get the camera fixed. I went in to DARTY which is like Future Shop, but French and you can also buy a travel hairdryer for 6 euro, and asked at the camera desk. The girl there was very helpful and gave me an extensive but not exhaustive list of the Sony stores in Milano. I had to call three or four numbers before I got an answer, and they gave me another number to call, where I would theoretically reach the "laboratory": that is, where repairs are done.
Fine. I call. I find out where they are. I set aside a day to go. A few days, a subway ride across town, a 15-minute bus ride, several wrong turns, and a 25-minute walk later, I have arrived. I take a number, as you do at any store/bank/post office here, and settle in for the wait.
When my number is called, I'm told that because my camera is Canadian, its warranty isn't valid here (that sounds so familiar...) I have to pay 15 euro to have it looked at, and then any repairs they do will first be run by me, then done if I agree to the price.
Great. That was the 17th. Today is the 27th and I still had heard nothing. I picked up the phone to call and had to dial a few numbers before I finally got a very quiet, faraway voice -- I had to ask a few times whether I had the right number. She sounded a bit annoyed, but put me through to the right department anyway. Turns out they never had any intention of calling; good thing I did -- the looking-at was done and the figure I was quoted was NINETY-FIVE EURO (yes, 95) to replace the lens.
Now.
I am pretty sure there is a less expensive, invasive, or thorough way to fix the problem. So I told the guy I was going to think about it and call him back.
I've been thinking about it and trying to pinpoint why it is that I don't just trust that the problem truly is only fixable by replacing the lens. Is it because I wasn't offered any explanations about the mechanics of the problem? If I were in Canada, speaking ENglish, I would have no trouble or shame asking, "What exactly is wrong? Can you explain why the part isn't reparable?" I either don't have the capacity or the nerve to do so in Italian, and maybe I am afraid I won't understand the response. Or is it because I just don't trust the guy behind the desk who knows I am a foreigner? It's really disempowering, in a way, to be identified as "not from these parts"; you question everything, because you hear so many stories about the way foreigners get taken advantage of.
Anyway. The big problem here is what to do. WHen I am in a situation like this I always ask, What Would My Dad Do? I know for sure he would not pay 95 euro for a camera lens. He'd march in there and ask some questions. Then he'd stay there until he got some answers. Then ... well, I haven't gotten that far yet. I just know it doesn't end with me paying almost 100 euro to Livolsi Assistenza Tecnica!
I am appending some of the last photos taken with my precious Sony... a moment of silence, please...
PS. I wore my sandals today.